The Art of the Agreement
How to Structure Your Contract
The cornerstone of the managed services model is an agreement between the MSP and client which summarizes the responsibilities of both parties, and outlines the services provided by the MSP. It’s one of the most important elements in your business operations, and if you don’t get the agreement right then your business will never reach full growth potential, no matter how good your service team is.
We know first-hand just how important the right service agreements are. In 5 years, we grew our Miami-based managed services business from $800K to $8.8MM in ARR (more than 10x growth), and part of that success was due to the agreements we used, which had a direct impact on our growth.
Whether you’re planning your first managed services agreement, or you’re ready to overhaul your existing version, are you sure you’ve covered all the bases?
