How Investing in Customer Success Drove our MSP Growth

We recently asked our co-Founder, Eric Dosal, for an inside look at why Customer Success is a key factor in the growth of any Service Provider business.

As the former owner of a MSP business, Eric knows first-hand about the need for account management and exceeding a customer's expectations. Learn more about the processes and procedures he put in place to grow his MSP 10x in 5 years.

The discussion covered topics such as:

• What is Customer Success?
  
• How Customer Success impacts Churn
• Key parts to a winning Customer Success process
  
• Customer Success KPIs
• and so much more!