Service Management Best Practices

A BrightGauge tour of leveraging dashboards to drive team efficiency

Every MSP realizes the significance of efficient operations and happy customers, but sometimes it’s hard to balance both at the same time.

That's why we were so excited to welcome Nick Olerud, Director of Technology at Netrix IT and management techniques that work so well for his team.

Some of the topics Nick covered:

  • how to hold your team accountable with metrics and goal lists
  • how he uses dashboards to manage projects and ensure his team is delivering on time
  • using dashboards to manage escalation tickets
  • leveraging BrightGauge to provide transparency to customers via dashboards
  • and much more!

Watch the webinar now

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