Managing Productivity of a Service Team

In our ongoing Customer Spotlight webinar series, we invite BrightGauge power users to share the tips and insights that help them grow and manage their business each day.

In this session, we were joined by Karl Fulljames, VP of Operations at Nucleus Networks for a closer look at the specific reports, metrics, and management approaches that he uses when it comes to leading his Service Team operations. 

Some of the topics we covered:

• Managing Service Team productivity
• Using data to improve Operations
• How to use a Dispatcher ticket close process
• Holding the team accountable with transparency
• Top metrics your team uses
• and much more!