Measuring Key Performance Indicators (KPIs) is essential for business leaders to understand what is happening in their business. In order to determine what those KPIs should be, the first step is to understand the difference between leading and lagging indicators.
In this exclusive 1-hour webinar, MSP Operations Coach Rex Frank breaks down the mystery of Leading vs. Lagging Indicators and shares best practices on which KPIs you should consider focusing on, including:
- Sales KPIs - for both sales team productivity and revenue production
- Finance KPIs - to help manage your cash flow
- P&L Based KPIs - to understand what's driving your profitability
- Service KPIs - to help improve efficiency of your Service Team
