How Investing in Customer Success Drove our MSP Growth

We recently asked our co-Founder, Eric Dosal, for an inside look at why Customer Success is a key factor in the growth of any Service Provider business.

As the former owner of a MSP business, Eric knows first-hand about the need for account management and exceeding a customer's expectations. Learn more about the processes and procedures he put in place to grow his MSP 10x in 5 years.

The discussion covered topics such as:

  • What is Customer Success?
  • How Customer Success impacts Churn
  • Key parts to a winning Customer Success process
  • Customer Success KPIs
  • and so much more!

Watch the webinar now

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