Internal Metrics that Matter for MSPs

Notes from our Founders: learn about the key metrics we used to manage and grow our MSP

Measuring the metrics is incredibly important for any business. In our experience, the key is to start small and identify the areas of the business you want to monitor before working to identify the metrics that will help you manage those areas. 

Not too long ago, we sold our MSP Practice, which was a division of Compuquip Technologies, to All Covered. After years of prepping the business for sale we took a look back at some of the key metrics we used to manage our business:

  • Financial Metrics
  • Sales & Marketing Metrics
  • Service Operations Metrics
  • Client Efficiency Index

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