Managed Services Agreement

As an MSP, your Managed Services Agreement is the key to a successful relationship with your clients and is a fundamental part of your business. Because it’s so crucial, we want to get rid of the guesswork by offering an established agreement that gets results.

What is a Managed Services Agreement?

The cornerstone of the managed services model is a managed services agreement between the MSP and client which summarizes the responsibilities of both parties, and outlines the services provided by the MSP. That agreement establishes which services will be provided, response times as well as other service level agreements, payment structure, and liabilities.

The Art of the Agreement

We know just how important the right managed service agreements are. As an MSP, in 5 years, we grew our Miami-based managed services business from $800K to $8.8MM in ARR (more than 10x growth), and part of that success was due to the managed service agreements we used, which had a direct impact on our growth. We’d love to share that managed service agreement template with you!

Whether you’re planning your first managed services agreement, or you’re ready to overhaul your existing version, be sure you’ve covered all the bases!

Check out our MSA template for a proven contract covering:

• Duration and Renewals
• Detailed Network, Infrastructure, Endpoint Management
• Division of responsibilities
• Fee structure and service upgrades
• And much more!