Best Practices from MSP Coach Rex Frank

Rex Frank founded Sea Level Operations with the core purpose to “coach IT Managed Service Providers on achieving operational excellence.” With 23 years in the industry under his belt, Rex coaches based on the lessons he’s learned first-hand while moving through the levels from Tech to Director of Operations at a handful of Service Providers.

On The BrightGauge Podcast, we sat down with Rex for a conversation on growing and scaling an MSP to maturity, recommendations for service gross margin, and a closer look at the life of a ticket. He also shared with us some of Sea Level's exclusive content, used to help improve an MSP's operations, which are all available to download.

The 3 items you'll receive are:

• Top 5 Operational Mistakes: a handbook for resolving some of the most common challenges that MSPs face
• Guide to Late or Slow Time Entry: a step-by-step look at the conversation you should have with Engineers to relay the importance of tracking time 
• MSP Business Systems Self-Assessment: an interactive worksheet on the 4 steps to improving your operations