How to Implement an Efficient Success Team

How Can I Manage Churn?

Some level of churn is an expected and normal part of being a managed services provider (MSP); however, business owners want churn to stay within a certain percentage. Once it strays from that percentage, how can MSPs strengthen their client retention strategy?

It may come down to implementing a success team, who can foster solid, long-term client relationships. 

In this eBook, How to Implement an Efficient Success Team, learn how to evolve a client relationship once the quote has been closed. 

Learn the keys to optimizing a success team, including:

• using KPIs to track employee and client performance
• the importance of frequent and purposeful communication
• how this team varies from your support team
• how building trust can reduce churn

Fill out the form to download your copy.