Learn how keeping a pulse on your business can help you drive better results!
Data is everywhere, but knowing how to harness the best data will help maximize your benefits. By exploring both the context and implications of your data, you'll navigate your data stream with more focus and discipline.
The key to creating a good data analysis tool is to identify both your most relevant metrics and the questions you need answered in order to ensure your success. In Using Data to Improve Service Operations, see how to identify the 'right' metrics that matter and share them with your team to keep them in the data loop.